At Toilo Tours and Safaris (“we,” “our,” or “the Company”), we respect and value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, book tours with us, or engage with our services.
1. Information We Collect
We may collect the following types of personal information:
Personal Identification Information: Your name, email address, phone number, billing information, passport details, and other identifying details required to process bookings.
Payment Information: Credit or debit card details and any other information required to complete payment.
Travel Preferences and Itinerary Details: Information about your travel plans, preferences, dietary restrictions, and other details related to your tours.
Website Usage Data: Information about your interaction with our website, including cookies, IP address, browser type, and browsing history.2. How We Use Your Information
The personal information we collect may be used for the following purposes:
Processing Reservations: To book and confirm travel arrangements, including accommodations, transportation, and tours.
Customer Service: To provide customer support, address inquiries, and improve your experience with us.
Marketing and Promotions: To send you information about special offers, promotions, or updates (only if you have opted in).
Personalized Experience: To customize your travel experience and ensure your preferences are met during tours and safaris.
Legal Requirements: To comply with applicable laws, regulations, and legal obligations.3. Sharing of Personal Information
We may share your personal information in the following ways:
Service Providers: We may share your data with trusted third-party service providers, such as hotels, transportation companies, and local tour operators, to facilitate your travel arrangements.
Legal Compliance: We may disclose personal information if required to do so by law or in response to valid legal requests from authorities.
Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the acquiring company.4. Data Security
We take the protection of your personal information seriously and have implemented reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your experience, analyze usage, and improve our services. You can choose to disable cookies through your browser settings, though this may affect the functionality of our site.
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access: You can request a copy of the personal data we hold about you.
Correction: You may ask us to correct inaccurate or incomplete information.
Deletion: You can request that we delete your personal data, subject to legal or contractual obligations.
Opt-Out: You may opt out of receiving marketing emails by following the unsubscribe link in our communications.7. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by Toilo Tours and Safaris. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or other operational reasons. Any changes will be posted on our website, and the “Effective Date” will be updated accordingly.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:
Toilo Tours and Safaris
info@toilosafaris.com
Arusha, Tanzania
+255 718 899 514